> ## Documentation Index
> Fetch the complete documentation index at: https://docs.squid.gg/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help, report a problem, or contact the right team.

We’re here to help! Use the options below to reach the right team quickly.

<Columns cols={3}>
  <Card title="General Support" icon="life-buoy" href="mailto:support@squid.gg">
    Questions about accounts, classes, tournaments, or anything else.
  </Card>

  <Card title="Privacy Requests" icon="shield" href="/platform/your-privacy-rights">
    Read your rights and submit a request via the Privacy Request Form.
  </Card>

  <Card title="Security" icon="lock" href="mailto:security@squid.gg">
    Report a potential security or data-protection issue.
  </Card>
</Columns>

<Callout type="info">
  New to the platform? Start with <a href="/introduction/get-started">Get Started</a> or the <a href="/user-guides/org-admins">User Guides</a>.
</Callout>

***

## How to report a problem (best practice)

Please include:

1. **Page or Area** – URL or feature name (e.g., Classes → Assignments).
2. **What happened** – the error, unexpected behavior, or missing option.
3. **What you expected** – what you tried to do.
4. **Steps to reproduce** – numbered steps help a ton.
5. **Screenshots or short video** – if possible.

Send to **[support@squid.gg](mailto:support@squid.gg)**.

***

## Common requests

<AccordionGroup>
  <Accordion title="Account access / password reset">
    If your school manages accounts, contact your **Org Admin** first. Otherwise email <a href="mailto:support@squid.gg">[support@squid.gg](mailto:support@squid.gg)</a>.
  </Accordion>

  <Accordion title="Fix my class / lessons / progress">
    Teachers and Org Admins control class setup and lesson pacing. Start with the relevant guide:

    <ul>
      <li><a href="/user-guides/teachers">Teachers</a></li>
      <li><a href="/user-guides/org-admins">Org Admins</a></li>
      <li><a href="/user-guides/students">Students</a></li>
    </ul>
  </Accordion>

  <Accordion title="Tournament registration or match disputes">
    See <a href="/user-guides/team-captains">Team Captains</a>, <a href="/user-guides/players">Players</a>, and <a href="/user-guides/tournament-admins">Tournament Admins</a>.\
    For urgent event help, email <a href="mailto:support@squid.gg">[support@squid.gg](mailto:support@squid.gg)</a>.
  </Accordion>

  <Accordion title="Privacy: access, deletion, correction, export">
    Review <a href="/platform/your-privacy-rights">Your Privacy Rights</a> and submit your request via the <a href="/platform/privacy-request-form">Privacy Request Form</a>.
  </Accordion>

  <Accordion title="Report a security concern">
    Email <a href="mailto:security@squid.gg">[security@squid.gg](mailto:security@squid.gg)</a> with details and (if applicable) steps to reproduce.\
    See <a href="/platform/security-incident-response">Security & Incident Response</a>.
  </Accordion>
</AccordionGroup>

***

## Contact

* General support: <a href="mailto:support@squid.gg">[support@squid.gg](mailto:support@squid.gg)</a>
* Privacy: <a href="mailto:privacy@squid.gg">[privacy@squid.gg](mailto:privacy@squid.gg)</a> · <a href="/platform/your-privacy-rights">Your Privacy Rights</a> → <a href="/platform/privacy-request-form">Submit a request</a>
* Security: <a href="mailto:security@squid.gg">[security@squid.gg](mailto:security@squid.gg)</a>
* Community: <a href="https://discord.gg/9y6FyPEr" target="_blank" rel="noreferrer">Discord</a>

<Callout type="warning">
  If you believe there is an active security incident, contact <a href="mailto:security@squid.gg">[security@squid.gg](mailto:security@squid.gg)</a> immediately.
</Callout>