> ## Documentation Index
> Fetch the complete documentation index at: https://docs.squid.gg/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

> Quick answers about getting started, accounts, user roles, tournaments, and policies.

> Can’t find it here? Use the search bar above or email **[support@squid.gg](mailto:support@squid.gg)**.

## General

<AccordionGroup>
  <Accordion title="What is Squid Academy?">
    Squid Academy is a role-based learning and competition platform for schools, teams, and partners.
    Start on the <a href="/introduction/welcome">Welcome</a> page for a quick overview and video.
  </Accordion>

  <Accordion title="Where should I start?">
    Admins: <a href="/user-guides/org-admins">Org Admins</a>. Teachers: <a href="/user-guides/teachers">Teachers</a>.
    Students: <a href="/user-guides/students">Students</a>. Tournaments:
    <a href="/user-guides/team-captains"> Team Captains</a>,
    <a href="/user-guides/players"> Players</a>,
    <a href="/user-guides/tournament-admins"> Tournament Admins</a>.
  </Accordion>

  <Accordion title="How do I contact support?">
    Use the **Contact Us** button in the header or email **[support@squid.gg](mailto:support@squid.gg)**.
    For school-specific issues, contact your organization’s admin first.
  </Accordion>
</AccordionGroup>

***

## Accounts & Access

<AccordionGroup>
  <Accordion title="Who creates my account?">
    <ul>
      <li><strong>Org Admins</strong> are created by a <strong>Partner</strong> or <strong>Reseller</strong>.</li>
      <li><strong>Teachers/Students</strong> are created by the <strong>Org Admin</strong> (your school).</li>
    </ul>
  </Accordion>

  <Accordion title="I forgot my password—what do I do?">
    Use <strong>Forgot Password</strong> on the sign-in page. If you don’t receive an email, ask your Org Admin to reset it.
  </Accordion>

  <Accordion title="I can’t see my organization or classes.">
    You may not be assigned yet. Ask your Org Admin to add you to the correct org/class; then log out and back in.
  </Accordion>

  <Accordion title="Can I change my email?">
    Ask your Org Admin (or your Partner/Reseller if you’re an org admin). They can update user details in their console.
  </Accordion>
</AccordionGroup>

***

## LMS (Classes, Courses, Progress)

<AccordionGroup>
  <Accordion title="How do we create classes and add people?">
    Org Admins: go to <strong>Classes → Add Class</strong>, assign a teacher, pick modules/courses, then add students.
    See <a href="/user-guides/org-admins">Org Admins</a>.
  </Accordion>

  <Accordion title="Can teachers add students to a class?">
    If enabled by your school, teachers can add students from the class <strong>Edit</strong> page. Otherwise, ask the Org Admin.
  </Accordion>

  <Accordion title="How do we control lesson pacing?">
    Enable/disable chapters in the class <strong>Edit</strong> page (teachers or admins, depending on your school’s settings).
  </Accordion>

  <Accordion title="A student finished a lesson but it didn’t “complete.”">
    Have them reopen the lesson and click <strong>Finish/Complete</strong>, then refresh. Teachers/Admins can verify progress on the class page.
  </Accordion>

  <Accordion title="Can we change course content?">
    You can choose which modules/chapters are active for each class. Course material itself is managed centrally.
  </Accordion>
</AccordionGroup>

***

## Tournaments

<AccordionGroup>
  <Accordion title="How do I create a team?">
    Team Captains: open the tournament area, <strong>Create Team</strong>, set the name/logo, and invite players.
    See <a href="/user-guides/team-captains">Team Captains</a>.
  </Accordion>

  <Accordion title="How do we register for an event?">
    Open the event page and click <strong>Register Team</strong>. Ensure your roster meets event requirements.
  </Accordion>

  <Accordion title="Who reports scores?">
    Captains report scores on the match page and attach proof if requested. Tournament Admins verify and resolve disputes.
  </Accordion>

  <Accordion title="A wrong score was reported—what now?">
    Contact a Tournament Admin immediately with evidence (screenshots, VOD). They will adjust results per the rules.
  </Accordion>
</AccordionGroup>

***

## Privacy, Security & Legal

<AccordionGroup>
  <Accordion title="Where can I read your policies?">
    <ul>
      <li><a href="/platform/privacy-policy">Privacy Policy</a></li>
      <li><a href="/platform/terms-and-conditions">Terms & Conditions</a></li>
      <li><a href="/platform/security-incident-response">Security & Incident Response</a></li>
      <li><a href="/platform/data-processing-addendum">Data Processing Addendum</a></li>
      <li><a href="/platform/intl-data-transfers">International Data Transfers</a></li>
      <li><a href="/platform/sub-processor-list">Sub-processor List</a></li>
      <li><a href="/platform/data-retention-deletion">Data Retention & Deletion</a></li>
      <li><a href="/platform/parental-content-guide">Parental Content Guide</a></li>
    </ul>
  </Accordion>

  <Accordion title="How do I make a privacy request (access, deletion, correction, export)?">
    Use the <a href="/platform/privacy-request-form">Privacy Request Form</a>. We’ll verify your identity and respond within the required legal timeframe.
  </Accordion>
</AccordionGroup>

***

## Partners & Resellers

<AccordionGroup>
  <Accordion title="We’re a Partner—how do we onboard schools or Resellers?">
    Use the Partner console to create organizations and (optionally) appoint Resellers.
    See <a href="/user-guides/partners">Partners</a>.
  </Accordion>

  <Accordion title="Can an existing organization become a Reseller?">
    Yes. Your Partner can convert an existing org to a Reseller or create a separate Reseller account and keep the original org for teaching.
    See <a href="/user-guides/partners">Partners</a>.
  </Accordion>
</AccordionGroup>