General Support
Questions about accounts, classes, tournaments, or anything else.
Privacy Requests
Read your rights and submit a request via the Privacy Request Form.
Security
Report a potential security or data-protection issue.
How to report a problem (best practice)
Please include:- Page or Area – URL or feature name (e.g., Classes → Assignments).
- What happened – the error, unexpected behavior, or missing option.
- What you expected – what you tried to do.
- Steps to reproduce – numbered steps help a ton.
- Screenshots or short video – if possible.
Common requests
Account access / password reset
Account access / password reset
If your school manages accounts, contact your Org Admin first. Otherwise email [email protected].
Fix my class / lessons / progress
Fix my class / lessons / progress
Teachers and Org Admins control class setup and lesson pacing. Start with the relevant guide:
Tournament registration or match disputes
Tournament registration or match disputes
See Team Captains, Players, and Tournament Admins.
For urgent event help, email [email protected].
For urgent event help, email [email protected].
Privacy: access, deletion, correction, export
Privacy: access, deletion, correction, export
Review Your Privacy Rights and submit your request via the Privacy Request Form.
Report a security concern
Report a security concern
Email [email protected] with details and (if applicable) steps to reproduce.
See Security & Incident Response.
See Security & Incident Response.
Contact
- General support: [email protected]
- Privacy: [email protected] · Your Privacy Rights → Submit a request
- Security: [email protected]
- Community: Discord